....if you apply for a Customer Service Job on Fish4jobs
From when he landed his first job in merchandising at Nescafe Shyam Sreedharan always knew that Customer Service was his strength. Now, as Head of Customer Services and Account Management at Trinity Mirror Digital Recruitment, it’s his passion for customer service that makes him thrive, taking his team with him….
If you had to summarise your job in 5 words, what would they be?
Challenging.Rewarding. Exciting. Implementing… and Managing.
Can you give us a snapshot of how your career in customer service has panned out?
I didn’t specifically start in customer service but everything that I've done has had some form of customer interaction. It’s something I’ve always been good at and really enjoyed, so I thrived in it and built on it.
My first job was in brand merchandising at Nescafe and then I moved on to working as an IT administrator. That again involved customer interaction because I was working with clients. I really enjoyed that aspect of the job. From there, I went to work for a call centre which was my first real career step. I started off as a call handler in sales and that actually gave me the opportunity to start honing my customer service skills because it involved being able to influence people and dealing with issues. I worked my way up within that business to junior management, managing a team and running accounts.
My next step was to join Trinity Mirror Digital Recruitment. I started here as a customer service executive. I soon moved on to managing the renewals team and then progressed to running the department.
Customer service has always been an aspect of everything that I have done. I think it has also been my passion and I’ve realised that it’s something I always want to do.
What do you think is key to managing a customer service team effectively?
It makes no difference what department you’re working in/managing. Whether you manage a team in customer service or sales, you are still managing a team and using the same skills to get the best out of people.
You need to have good people skills, structure, processes, focus and drive to get the best out of people working for you. Effective team management is about how a team works together for the same goal and the same business objectives.
What do you enjoy most about your job?
Looking after customers, being able to develop customers and accounts and deliver what they’re looking for and giving them a return on investment. It’s extremely fulfilling.
If you’re a people person and looking for a job that’s satisfying, then Fish4jobs is the best place to find a customer service job. Search and apply here
We also have a CV template to help you get started. Good Luck.
Got a question for Shyam about working in customer service? Work in customer service and want to share your experience? Feel free to leave your comments and questions below.